In my recent article on leadership training, I spoke about how important communication is and how I reinforce its importance in all my articles. There have also been multiple articles on communication skills training specifically that we have written. Each talking about various aspects of communication skills and communication skills training. In this article, I am going to talk about the three types of communication skills.
Many of you may already be aware of the different types of communication. You can read this article for just another perspective on what you already know. And for those who don’t know, I hope this is helpful.
So, let’s start…
Well, the three types of communication that we are going to talk about today are; verbal communication, non-verbal communication and written communication.
I don’t think there is much explanation needed on verbal communication. Verbal communication is the way we speak when interacting with other people. We do it on a regular basis with our family, friends, colleagues, etc. Verbal communication is sharing of information using speech as the medium. It is thought of by most people as the most expressive way of communication, although the non-verbal parts actually rule on that front!
Interpersonal communication is a lot more than a mere exchange of words. For conveying the message to the other person, apart from the information, it is also important to see how the message is passed on. There are many non-verbal cues and behaviours skills during an interaction that say a lot; like facial expressions, gestures, tone of voice, body language, etc.
In fact, your non-verbal communication talks more than your words do. A lot of times, people miss out on this more important aspect of communication. Which is why Communication skills trainings make it a point to emphasize on the same.
I personally think that written communication can be the most difficult and trickiest form of communication. And that’s why it takes up a fair amount of time in a communication skills trainings. Why do I say it difficult? Because expressing something in person while verbally talking to the person gives you to chance to figure out if there is any misunderstanding. In written communication, emotions often get missed out.
In a written communication, every person has a different way of interpreting the same data. And if not written unambiguously, can create misunderstanding. That’s why it’s extremely important to proof read your documents before sending them out.
Written communication is mostly used in formal situations in the forms of Emails, reports, letters, etc. These are very sensitive forms of communication in a business environment, and therefore it’s important to follow rules to use these forms effectively. And these can be very easily learned by attending communication skills trainings, and then practice, of course.
Communication skills training will help you enhance all these three types of communication skills. it is very important that you master all the three for being an exceptional communicator. And being an exceptional communicator is not restricted to a specific role, every person should be one. You too!